Vanissa S M Matina
Results-driven banking and customer engagement professional experienced in financial services, sales-driven support, client relationship management, and operational excellence.
Professional Profile
Vanissa is a banking, customer solutions, and sales professional with expertise across financial services, revenue cycle management, inside sales, and high-volume client operations.
✔️ Banking Operations & Client Onboarding (KYC/AML)
✔️ Customer Support & Sales-driven Engagement
✔️ Revenue Cycle Management, Billing & Claims
✔️ Financial Reporting & Compliance Accuracy
✔️ Relationship Management & Conflict Resolution
Combining strong analytical skills with consultative sales, she consistently exceeds KPIs while maintaining strict confidentiality and operational excellence.
Years Experience
Industries Served
Languages Spoken
Client Satisfaction %
Core Competencies
Customer Support 95%
Banking Operations 92%
Sales & Lead Gen 90%
Revenue Cycle Mgmt 88%
KYC/AML Compliance 94%
Communication & Problem Solving 96%
Languages: English (Fluent) & Shona (Native)
Professional Journey
Customer Support Representative (Travel) – Concentrix
Sept 2025 – Present
- Client support & sales opportunities
- KPI achievement, customer engagement
- Revenue growth via solution-based selling
Inside Sales Representative (Remote RCM) – ZimWorx
Dec 2023 – Aug 2025
- Lead generation & RCM (billing, claims)
- Client relationship building & financial reporting
- Document verification & compliance
Bank Teller-Customer Service Frontline – Africa Banking Coop
2021 – 2022
- 50+ daily client interactions, KYC compliance
- 15% increase in product uptake
- Financial record accuracy & reconciliations
Enumerator – Plan International (WFP Funded)
2020
- Community data collection & analysis
- Evidence-based program reporting
Banking & Finance Intern – Barclays Bank Masvingo
2017 – 2018
- Account onboarding (KYC/AML), cash flow reconciliation
- Client advisory & compliance support, 100% accuracy
Education & Certifications
Bachelor of Commerce (Honours) in Banking & Finance
Great Zimbabwe University | 2015 – 2018
Revenue Cycle Management Certificate
Support DDS | 2024
Key Achievements
Exceeded monthly KPIs by 30%
Reduced onboarding time by 15%
100% KYC/AML compliance accuracy
90%+ first-contact resolution